Innovation in Action

Our Partner

Presenting Partner

About the Event

Opting || Opted || Adopted

In the current disruptive environment, CRM is one of the fastest-growing categories of enterprise software. A strong CRM tool can provide businesses with a detailed overview of a customer's needs and requirements, insight, visibility into the sales pipeline, relationship- building tools for salespeople, and much more.

The best CRM software helps the presales, sales, and post-sales team to enrich customer experience and make more revenue. Organizations should implement the top CRM software that understands the business requirement and helps achieve the goals.

At CRM Expertise 2022, you’ll hear about the innovative approaches that the world’s leading organizations are deploying CRM, Sales technologies, customer experience, customer service, and much more. This Summit includes tracks on strategic CRM and smart sales.

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Featured Speakers

Amit Vig

Amit Vig
Corporate Vice President sales

Max Life Insurance Company Limited
Shantanu Garg

Shantanu Garg
Head - Consumer Insights & Engagement, CRM, IPM | Customer Centricity

Grasim Industries Limited
Rajdeep Charan

Rajdeep Charan
Head CRM & Customer Experience

Eureka Forbes
Sandeep Jha

Sandeep Jha
Vice President, Head - CRM

Kalpataru Limited
Uddalak Chatterjee

Uddalak Chatterjee
Sr. Vice President and Head -Branch Operations

Bajaj Allianz Life Insurance Co. Ltd
Sanjay Mehrotra

Sanjay Mehrotra
National head (Sales Marketing & CRM )

Larsen & Toubro
Rakesh Gupta

Rakesh Gupta
Head-Customer Services

Panasonic Life Solutions India Pvt. Ltd
GPJ Gupta

GPJ Gupta
President – HO Support – BSG

Kotak Mahindra Bank
Raana Chatterjee

Raana Chatterjee
Vice President & National Sales Head - BFSI

Paytm
Sourabh Agrawal

Sourabh Agrawal
Senior Vice President - Sales & Marketing

Lupin Ltd
Venkatesh Kidambi

Venkatesh Kidambi
Global Head Digital Marketing Platform & CRM

Kimberly-Clark
Aveek Chaudhuri

Aveek Chaudhuri
Head - New Digital Business & Platform Ecosystem, Portfolio & Analytics

HDFC Bank
Manoj Agarwal

Manoj Agarwal
Head Customer Experience

Byjus
Palash Swarup

Palash Swarup
Director of Sales

Hyatt Hotels Corporation
Abhijit Bhattacherjee

Abhijit Bhattacherjee
Global Head PreSales & Solutions - Leading CRM/CX/CXM Technologies

Tata Consultancy Services
Vishal P. Shirke

Vishal P. Shirke
Vice President - CRM Product Head

IIFL
Hari Shankar Mishra

Hari Shankar Mishra
Sr. Vice President - Customer Experience

Future Generali India Insurance Company Limited
Subba Rao Bhairavabhatla

Subba Rao Bhairavabhatla
Head of Solutions and Transitions

Teleperformance India
Amitabh Khanna

Amitabh Khanna
Head Customer Delivery South Asia

Mastercard
Dr. Biswajit Rath

Dr. Biswajit Rath
Head Analytics, CRM & Digital

Raymond Ltd

Who should be a part of this Summit?

CXO's/ VP/ President

CRM

Sales

Marketing

Business Heads

IT / Technology

CX

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Key Take-away and Special Features

Identifying the need of CRM

How a simple CRM system helps your organization

Identify the customization & Integration capabilities

Increases Sales Productivity

Best Practices - Integrations between CRM & Your Other Business Processes

Change is management, key to the success of your CRM project

How to empower teams with adaptable practices to deliver value fast

Effective planning for CRM Success

Leveraging on CRM design Processes for Sales, Customer Service, & Marketing

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Why you Should Sponsor

Learn from the industry

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges they are facing, what are the apt solutions they are looking for etc.

Know your customer one on one

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is the budget for the same, what are the other options they are looking for in the market.

Build New Sales Leads

The webinar will be attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services by taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Brand Visibility

Showcasing your company at leading webinar attended by top decision-making heads, establishes your company in the eyes of your prospects and your existing clients.

New Business Partnerships

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinar offers you an ideal opportunity to make contact and future business.

Scheduling 1:1 Meetings

Scheduling 1:1 meeting with executives who hold budget and are specifically interested in your solutions.

Pricing

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